1. Try it first

Every installer includes a five-clip trial: real captioned 9:16 and 16:9 exports, no watermark, no card. We would rather you saw your own footage come out the other side than take our word for it, which is why almost nobody needs this page.

2. The 14-day refund

If you buy a weekly, annual or lifetime plan and it is not right for you, emailhello@clutchclip.org within14 days of the payment with the email address you bought with. We refund it in full. You do not have to justify the request, though telling us what went wrong genuinely helps us fix it.

3. How long it takes

We action refunds within 3 business days of the request. Stripe then returns the money to the original payment method, which typically shows up within 5–10 business days depending on your bank. We will email you when the refund is issued.

4. What happens to the license

A refunded license is deactivated. The app reverts to trial state, and any clips you already exported remain yours. We do not touch files on your machine.

5. Renewals

Cancelling a subscription stops the next renewal but does not automatically refund the period you are in. If a renewal caught you by surprise, tell us within 14 days of that charge and we will refund it. We do not consider an unnoticed renewal a reason to say no.

6. Where we say no

Requests more than 14 days after the payment, unless local consumer law gives you longer.
Repeated buy-and-refund cycles on the same account or payment method.
Licenses terminated for a material breach of the terms, chiefly license sharing or circumvention.

7. Your statutory rights

If you are a consumer in the UK or EU, you have a statutory 14-day right to cancel a distance purchase. Downloading and using digital content can end that right early, but our policy above is at least as generous, so in practice we honour the 14 days regardless. Nothing here limits rights you have by law.

8. Chargebacks

Please email us before opening a chargeback. A refund by email takes minutes; a chargeback takes weeks and locks the license while the bank investigates. We have never refused a good-faith request.